Return Policy

PINNACLE CORN STOVES GLADLY ACCEPTS RETURNS OF ANY UNUSED PRODUCT WITHIN 30 DAYS FROM DATE OF PURCHASE FOR NO HASSLE REFUND OR EXCHANGE. 

WE WILL NOT ACCEPT RETURNS AFTER 30 DAYS. 

AFTER 30 DAYS IF AN ITEM BECOMES DEFECTIVE, THE PRODUCT WARRANTY WILL BE ENFORCED. 

ALL SHIPPING CHARGES FOR RETURNED MERCHANDISE ARE THE RESPONSIBILITY OF THE CUSTOMER. 

CREDITS WILL BE PLACED ON THE CREDIT CARD USED FOR THE ORIGINAL PURCHASE.  ALLOW TWO TO THREE BILLING CYCLES FOR THE CREDIT TO APPEAR ON YOUR STATEMENT.

RETURNS WITH NO RECEIPT MUST REFERENCE THE ORIGINAL ORDER NUMBER.

THERE IS A 15% RESTOCKING FEE ON ALL RETURNED ORDERS.  NO EXCEPTIONS.

IF YOU EXCHANGE THE PRODUCT FOR ONE OF EQUAL OR GREATER VALUE, THE RESTOCKING FEE WILL BE WAIVED.

YOU WILL NEED A RETURN GOODS AUTHORIZATION NUMBER (RGA) IN ORDER TO RETURN ANY MERCHANDISE TO US. 

RGA NUMBERS ARE ONLY ISSUED VIA E-MAIL FOR AUTHENTICATION AND VERIFICATION PURPOSES.

BE SURE ALL THE RETURN CRITERIA MENTIONED ABOVE ARE MET. PLEASE WRITE THE RGA# ON THE OUTSIDE OF THE PACKAGE AND INCLUDE A COPY OF YOUR INVOICE .

RETURN ADDRESS:

PINNACLE CORN STOVES

405 W. MAIN ST.

LAMAR, SC 29069

RETURNS WITHOUT AN RGA# ON THE OUTSIDE OF THE PACKAGE WILL BE REFUSED AND RETURNED TO YOU.

PINNACLE CORN STOVES IS NOT RESPONSIBLE FOR SHIPPING ON RETURNS.

SHIPPING CHARGES MUST BE PAID BY THE CUSTOMER.  (COLLECT SHIPMENTS WILL BE REFUSED).

REFUNDS ON SHIPPING CHARGES: IF WE MADE A MISTAKE AND SENT YOU THE WRONG ORDER, OR IF YOU RECEIVED DAMAGED ITEMS, WE WILL REFUND SHIPPING CHARGES.

PLEASE INSURE THE PRODUCT  FOR ITS FULL VALUE.  (IF ANY DAMAGE OR LOSS OCCURS DURING SHIPPING ON RETURNS, WE CANNOT ASSUME LIABILITY).

NOTE: ALL SALES ARE FINAL ON SPECIAL CLOSEOUT ITEM ORDERS SUCH AS REFURBISHED, DEMO OR USED STOVES.

SHIPPING CHARGES TO A COMMERCIAL ADDRESS (LEGITIMATE BUSINESS WITH A LOADING DOCK) IS A FLAT RATE OF $195.00 WITHIN THE CONTINENTAL US.

SHIPPING CHARGES TO A RESIDENCE IS A FLAT RATE OF $225.00 WITHIN THE CONTINENTAL US.

SHIPPING CHARGES TO ALASKA OR CANADA IS A FLAT RATE OF $495.00.

INTERNATIONAL SHIPPING CHARGES TO ALL OTHER COUNTRIES IS $595.00. (45 DAYS BY CARGO VESSEL TO THE NEAREST PORT OF ENTRY).

A $25.00 SHIPPING AND HANDLING CHARGE WILL BE ADDED TO ALL PARTS ORDERS.

WE DISLIKE HAVING TO DO THIS, BUT WE FEEL IT IS NECESSARY TO PAY FOR THE PACKAGING MATERIALS, LABOR COSTS, ORDER PROCESSING COSTS, ETC.